MyKey Global (under MyKey Global Sdn Bhd, Company No. 201601042689 (1213631-K)) is committed to protecting your privacy. This policy outlines how we collect, use and protect your personal data when you browse our website, make a booking, or stay at any of our properties.
1. What Information We Collect
We may collect information such as:
- Your name, email address and contact number
- Booking details and payment information
- NRIC or passport number, collected at check-in as required for hotel guest registration in Malaysia
- Messages and enquiries you send us through our contact form or WhatsApp
- Device information and IP address when browsing our website, including data collected via Google reCAPTCHA to prevent spam submissions
2. How We Use Your Information
We use your personal data to:
- Process and confirm your reservations
- Register you as a guest as required under Malaysian hospitality regulations
- Contact you regarding your booking or enquiries
- Improve our services and personalise your stay
- Send promotions, only if you’ve opted in
- Fulfil legal or regulatory obligations
3. Who We May Share Your Information With
Your information may be shared with:
- Online travel agencies and booking platforms (such as Booking.com, Airbnb, Agoda and Traveloka) where your booking is made or listed through them
- Trusted service providers (e.g. payment processors, IT and hosting providers)
- Google, in connection with our use of reCAPTCHA on our website
- Legal or regulatory authorities, where required
We never sell your personal data to third parties.
4. Marketing Communications
If you’ve subscribed to our marketing emails, you can unsubscribe at any time using the link in the email.
You will still receive important messages related to your bookings or enquiries.
5. Data Protection & Security
We follow reasonable data protection practices, including:
- Secure storage and processing systems
- Limited staff access to sensitive data
- Ongoing staff awareness of privacy handling
No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies to enhance your browsing experience and personalise website content. You can manage your cookie preferences via your browser settings.
7. Your Rights
You may:
- Request to access or correct your personal data
- Ask us to delete your data, unless we’re legally required to retain it (such as guest registration or tax records)
- Withdraw your consent for marketing or other data usage
Contact: hello@mykeyglobal.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
MyKey Global Sdn Bhd
D-22-01, Level 22, Exsim Tower, Millerz Square @ Megan Legasi, 357, Jln Klang Lama, 58000 Kuala Lumpur, Malaysia
Email: hello@mykeyglobal.com
Phone: +6012-732 8155
Last updated: 14th August 2026